What do "de-escalation techniques" aim to achieve?

De-escalation techniques are strategies used to diffuse a potentially volatile situation involving conflict or agitation. The primary goal of these techniques is to calm an agitated individual, thereby preventing escalation into violence or further distress. This involves employing communication skills that promote understanding, empathy, and a sense of safety for everyone involved.

By focusing on calming the agitated individual, security and safety personnel can help restore a sense of control to the situation, facilitating collaboration and preventing harm. This approach not only addresses the immediate conflict but also helps maintain a safe environment for all parties, including staff, patients, and visitors in a healthcare setting.

The other options either aim to provoke conflict, separate individuals without addressing the underlying issues, or escalate tension, which contradicts the purpose of de-escalation techniques.